FAQs

How long will my order take?

We are slowly transitioning away from being a made to order business which means that after the restocks orders will be able to be packed and shipped with in 5 business days! We are aiming to achieve this by January 2023 - any questions please email bykatoemay@outlook.com!

Does this include shipping?

The 2-14 day time period does not include shipping times. You can choose from either first class (1-2 days) or second class (2-3 days) postage.

Is everything handmade?

We have now expanded into non handmade items! All products made in house will be stated in the product description!

How are you making sure you are covid safe?

Before working on any products I make sure to sanitise my work space, machine and hands. Also whist making and packaging orders I sanitise much as possible.

Can I make a custom order?

Of course, please either DM me on instagram (@by_katiemay) or via the contact page.

Cancellations and returns.

If you need to cancel your order for any reason, please contact by either instagram or the contact page. Please do this with in 24 hours of purchasing.

I cannot except returns at this time, due to sanitary reason, feel free to contact me if there are any issues with you order.